Why Art Matters as much as Technology

STEM to STEAM - the "A" in STEAM stands for Art/Design...and Afghanistan Air Force.  So thrilled to write this with my amazing friend Col. Matt Fritz about how STEAM was critical to re-inventing the Afghan Air Force! Yes, some parts of our military are design thinkers!  Thank you Matt & Switch and Shift.

"We don’t think of the military as a STEAMy organization, but parts of it are. As Deb described STEAM and its role in for/not-for-profit businesses, B2B and B2C, Matt realized that much of his work in his recent deployment to Afghanistan depended on STEAM. Building a new and resurgent Afghan Air Force from the ground up, while simultaneously flying it and using it in the fight, is no typical task. It is a combination of the complex, complicated and dynamic, to put it mildly."

5 Lessons from an Office on the Edge

Kris Ansin is the executive director of Mali Health Organizing Project - an amazing company increasing access to primary maternal and child healthcare in Mali.  This past year, Mali repelled an Islamic coup and had it's first case of Ebola, hopefully contained.  To say Kris lives in a complex and complicated world is an understatement. This is his story of what he's learned living and working at the edge.
~~~~~~~~~~~~~~~~~~~~~~~~ 

I have a passion for exploring the world’s corners – those places far away from a Wall St, Main St, or any another familiar boulevard. These corners have been the places and times where I’ve learned the most about the world and myself. For the last three years, I have satiated this string of my DNA with an unconventional job – as Executive Director of a small NGO addressing maternal and child survival in slums of Mali, West Africa, where health outcomes are among the lowest in the world. Despite this unconventional “corner” office, the lessons I’ve learned (or in some cases, those imposed by necessity) have been profound, and many seem applicable in myriad professional settings.

More and more offices exist at the corner, situated in the messy confluences of cultures and technologies and in the borderlands of traditional disciplines.  As a millennial leader, I see the ways our generation’s coming of age in the workforce has prepared us to lead from these spaces, to support a more inclusive and empathetic framework, and to embrace failure as an inevitable process towards achievement.

Delegation

Every time I have assigned someone a task, rather than taking it on myself, the net effect – short-term, long-term, or both – is decidedly positive. As my grandfather, my own mentor in management, would remind me, “delegate, but don’t abdicate.” Far from the desertion of tedious tasks or monotonous busywork, this means giving team members control and independence, and constantly cleaning the edges of my own plate that, almost by definition of the role, will constantly overflow. Identifying the right person for the right job at the right time is not always obvious and itself merits deliberate thought.  This process feels more like the conducting of an orchestra than the delivery of orders or obligation. Effective distribution of accountability and responsibility, then, leads to better musicians, increased practice, more time in the spotlight, and most important, harmony.

The Danger of Assumptions

So often dissonance, disappointment, or disaster is a result of poor communications. In this job, it’s necessary to navigate differences in language, culture, and distance. It is easy for messages to be lost or distorted with such obvious traps. The recipient of a message, for completely legitimate reasons, understands in a wholly difference context than its original intention.

Assumptions, conscious or not, frequently contribute to poor communications, and I’ve tried to make that admission to myself in my interactions – often, I have no idea what another person is thinking. I have to ask, and I have to make time for the answers, and both steps are equally important. The difference between interest and position (thank you, Getting to Yes) is often clouded, but if you ask enough and listen more, the way forward can also become clear.  Last, if possible, I save important conversations for when there is no computer screen separating me from others. Despite technology’s accomplishments, there is no substitute for physically being in the same space.

Motivation

I can’t outcompete anyone, or nearly anyone, when it comes to employee compensation. It’s a troublesome and common trend in nonprofits but particularly in a small organization with a startup attitude. What I’ve found, however, is traditional views of compensation don’t reflect how people behave in – or towards – this organization. Other factors, like meaningful work, a wide degree of autonomy, and strategic recognition (both internal and external) seem to be more powerful drivers.  The ability to offer an environment replete with these conditions have nullified, or at least mitigated, what would commonly be seen as an Achilles heel. We have to pay something, and expect compensation levels to reach more equitable levels as we grow, but more meaningful forms of motivation have boded well for this organization. Interns are given real responsibilities (with real results), staff are trusted and given their own budgets to plan and manage, and a mission-driven attitude is permeable when staff members collaborate, focusing on a shared pursuit. Employee of the Month, annual Family Days, professional development stipends, the distribution of meat to field staff at the end of Ramadan, and FedEx Days are all ways we have built this culture of compensation beyond bottom line.

All of me

Professional roles in Mali are rigid. Structure and formality are common in the professional context, and if I were graded based on this rubric, I’d fail. Just ask my staff. Rather, during my extended stays in our field office, the traditional divide between work and life blurs. For me, this is a positive development. Bosses in any culture hold a degree of power and can encourage interactions that are artificial or soul-sucking (One NYT Sunday Review article just cited the fact that in a typical day, spending time with one’s boss is the #1 unhappiest activity one can perform).  Allowing my staff see a more personal side of me has led to a more intimate and productive office.  They can laugh, and appreciate, when I stammer through local languages, and helping me to navigate unfamiliar moors provides space for them to lead. They come to know me better when I share personal experience, or spend time with them in an informal setting. And in turn, they can be more of themselves, and bring more of themselves, to our shared cause.

The F-word

Addressing child survival is no small undertaking. If progress were easy, this challenge, and the many like it, would undoubtedly have been solved. But behind a simple problem are often complex influencers that necessitate sophisticated solutions. Which carries greater risk. In the nonprofit sector, results are often necessary within a calendar year, and in a business setting, quarterly earnings often inform value and success. Real progress however, is more messy and less linear. We have to innovate, test, fail, and try again, in order to ensure a true impact on such a societal problem.  Yes, evaluation is important and progress is our goal, but failure is an important part of the process, and too often swept under the rug. In traditional contexts, failure is the opposite of success; instead, failure must serve as a tool that helps achieve a goal, a course-correction that must be recognized and understood, not reduced and forgotten. The challenges of today require a redefinition of failure, and young leaders are poised to carry that torch. Having lived in a short time in the context of incredible forces of progress and regression, we realize both the consequences and the opportunities. Both are great. To find success, we have to fail.

BIO:  Kris Ansin is the Executive Director of the Mali Health Organizing Project, increasing access to quality primary care in peri-urban communities, the world's fastest growing populace. Through health saving and financing initiatives, strengthened systems between communities and clinics, and quality improvement programs at local health centers, Mali Health is developing a sustainable and participatory model of healthcare delivery in resource-strained environments. Kris grew up in Massachusetts, holds a Masters of Public Health in International Health and Development from Tulane University in New Orleans, and has worked with a number of large and small organizations in Africa and South Asia. As Executive Director, he is responsible for crafting Mali Health’s strategic vision, communications, programs, financing, and fundraising. He divides his time between the US and Bamako, Mali.

A version of this was originally published in Switch and Shift.

What The Boss Can Teach Us About Life, Harmony & Impact

I grew up in Rumson, NJ using my fake ID to get into the Stone Pony with a $2 cover charge to hear Bruce Springsteen (before we knew how famous he'd be).  Who knew? In his new book, Leading the Life You Want: Skills for integrating World and Life, Stew Friedman shares how The Boss has harmonized parts of his life to find a balance that works for him.  It can work for all of us - if we're willing to learn...because after all, we were all born to run!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 

By Stew Friedman

Bruce Springsteen didn't get to where he is today with a well crafted 20 year plan for his life. It hasn't even been through a fully conscious quest for work-life balance but, rather, a continually evolving search for harmony among the different parts of his life.  But he is here - a globally adored artist, a proud father, and a catalyst for progressive social change. 

You can’t have it all: Complete success in all areas of your life, all at the same time. No one can. But, even though it can seem impossible, The Boss, and many others who’ve achieved greatness, prove that harmony among the different parts of life is attainable.

The most successful people harness the powers of the various aspects of their lives, bringing them together in the pursuit of what I call “four-way wins”--actions that result over the long haul in things like being better at work, at home, in the community, and for yourself. Skeptics, take heed: Anyone can do this. There are learnable skills that help you find ways to lead the life you want.

Three principles propel a life in harmony:

To be real is to act with authenticity by clarifying what’s important to you. It’s your answer to this basic question: What matters most to me?

To be whole is to act with integrity by recognizing how the different parts of your life affect each other. This means identifying who matters most to you at work, at home, and in the community; understanding what you need from each other; and seeing whether and how these needs mesh.

To be innovative is to act with creativity by experimenting with how things get done in ways that are good for you and for the people around you--taking realistic steps aimed at scoring four-way wins.

These principles come alive in skills you can practice every day, and Springsteen illustrates each of these skills.

HE IS TRUE TO HIMSELF, ALWAYS 

In the confusing warp of fame and wealth, many rock stars forsake their values and fall prey to scandal, artistic stagnation, or early death. Springsteen is grounded by his musical mission, his family, his community of origin and the world community of fans he’s created. This has also allowed him to remain at heart the same down-to-earth Jersey guy he was before striking it big.

Rather than conforming to external pressures, Springsteen relies on his values to guide his behavior. He’s not afraid to speak his mind. People relate to his music and lyrics on such a deeply personal level because he is consciously striving to be true to himself--a struggle to which all can relate. Springsteen wasn’t born with the ability to give voice to the truth of his experience; it’s a skill he’s refined.

In the aftermath of 9/11, Springsteen struggled to come to terms with the horrifying attack. In a way that was even more explicit than his previous albums, in "The Rising" he produced songs to express the grief and hope he found in himself, his family, and his community. Not only was this a way to articulate what was important in all aspects of his life, it was a turning pointp for him because it put him on a path to becoming more directly involved in politics.

Springsteen has since grown more fervent in his appreciation of how important it is to take political stands rooted in his family, societal, and spiritual domains. He tries to be who he is, wherever he is.

HE COMMUNICATES OPENLY ABOUT EXPECTATIONS 

The skill of clarifying expectations involves both advocacy for your own point of view and inquiry about what others want.

Springsteen has always been insistent and clear--with his band, producers, engineers, and audiences--about the sounds inside his head that he’s trying to recreate. It took days of trial and error, for example, just to find the right timbre for the drums on "Darkness on the Edge of Town," but the young Springsteen (still in his twenties) wouldn’t stop pushing until everyone grasped exactly the sound he was looking for.

Another episode, much further down the line, occurred during a live performance of "American Skin (41 Shots)." The audience was noisily rustling during the introductory refrain and Springsteen demanded quiet. Hush ensued. He is good at letting people know what he wants.

But communication about expectations must be a two-way street. Springsteen’s capacity to hear the rumblings around him has enabled him to stay current with the culture. A great storyteller must be a great listener.

After 9/11, Springsteen offered condolences to families of local victims and honored first responders with new versions of his songs. In his 2012 South by Southwest keynote, Springsteen said he got the inspiration for "The Rising" a few days after the attacks, when a stranger in a car stopped next to him, rolled down his window, and said: "We need you now.” Staying closely attuned to his audience’s changing interests is a crucial element in Springsteen’s repertoire of leadership skills.

HE ENCOURAGES INNOVATION IN HIMSELF AND OTHERS 

Springsteen looks for opportunities to show others how he’s learning new ways of doing things and encourages them to innovate. Leading by example, he inspires others to be creative. His enthusiasm for learning is contagious.

A main ingredient in Springsteen’s recipe for success, personally and professionally, is his thirst for useful knowledge; his desire to change the world--to create something new that makes things better--and to change himself. He talked to the 2012 South by Southwest crowd about his hunger to learn and how he had to step out of the mold to discover his own musical style.

But not only has he been on a lifelong search for better ways to express his ideas in music, Springsteen has been seeking to better understand his inner life. Here, too, he has used his own experience to inspire others.

His use of psychotherapy demonstrates his belief in the value of disciplined self-discovery. Therapy helped Springsteen work through the scars of his childhood and learn how to appreciate life beyond work and especially real intimacy and the family he’s created.

Talking about this pursuit of self-knowledge turned him into a role model, helping to de-stigmatize therapy and open doors for people, especially men, who might not otherwise seek such help. It wasn’t easy to talk about these things publicly, but Springsteen mustered the will to do so. He crafted an analogy (going to your auto mechanic to check under the hood) to convey what he was doing. He showed others there are practical means available--tools they can use--to heal their own scars. Springsteen is a teacher.

His mega-star success as a performing artist has come as a consequence of, and not at a cost to, his investments in his family, his community, and his private self. His music is greatly enriched by these other parts of his life, and his music is the vehicle through which he is able to live a rewarding life beyond it.

While most of us won’t reach the dizzying heights of public renown like Springsteen has, we can all learn how to pursue four-way wins and create a greater sense of harmony in our lives.


Since 1984 Stew Friedman has been at Wharton, where he is the Practice Professor of Management.  In 1991 he founded both the Wharton Leadership Program – initiating the required MBA and Undergraduate leadership courses – and the Wharton Work/Life Integration Project

Stew’s most recent book is Leading the Life You Want:  Skills for Integrating Work and Life (Harvard Business, 2014).  In 2013 he published Baby Bust: New Choices for Men and Women in Work and Family (Wharton Digital Press).  He is also author of the award-winning bestseller, Total Leadership: Be a Better Leader, Have a Richer Life (Harvard Business, 2008).  It describes his challenging Wharton course (originally produced at Ford), in which participants do real-world exercises to increase their leadership performance in all parts of their lives by better integrating them, while working in peer-to-peer coaching relationships and using an innovative social learning site. The Total Leadership program – which marries the work/life and leadership development fields – is now used by individuals and organizations worldwide, including the 57K+ students in his recent Coursera course.  The Total Leadership Web site was chosen as one of Forbes’ best for women.  Stew also publishes at Harvard Business Review.

 (This article is adapted a Fast Company adaptation of Stew's book, with his permission)